As a general rule, we accept returns and exchanges of unused items within 7 days of the arrival of the item. Please contact us by phone or email.
Due to health and safety issues, dog wear is not eligible for returns or exchanges.
About products that cannot be returned
・ Used, repaired, washed, and cleaned products
・ If you lose the product tag, label, or accessories
・ If the condition of the product at the time of return is damaged, soiled, lost, etc. compared to the time of delivery.
・ If the product has an odor, stains, or scratches on the part of the customer.
About the burden of shipping and handling for returned goods
In case of initial failure, we will bear it.
Please bear the burden if it is convenient for you.
Within 7 days after confirming the arrival of the returned item, we will refund it by credit card or transfer it to the specified account.